WestCx · US Healthcare SaaS · Remote
IT Manager / Engineering Lead
- Scaled team from 12 to 25 engineers across 4 product squads — 40% delivery efficiency gain in 18 months, zero headcount cost increase
- Owned end-to-end technical roadmap for patient engagement platform adopted by 3 of the top 10 US health systems via Epic, Cerner, Athena, and NextGen HL7/FHIR APIs
- Shipped 3 AI/NLP features to production in under 12 months — appointment scheduling intent, patient sentiment scoring, voice-based reminders — 30% reduction in manual outreach cost
- HIPAA compliance overhaul across 4 microservices — eliminated PHI exposure risk, unblocked $1.2M+ ARR in stalled deals
- Cut annual cloud spend by $180K (28%) across GCP and Azure through rightsizing, spot instances, and cost attribution tagging
- Reduced critical production incidents 35%, MTTR from 4 hours to under 90 minutes
HL7 / FHIR
HIPAA
GCP
Azure
Node.js
NestJS
React
Kubernetes